fAQ
How do I manage or cancel my subscription?
If you have a coffee club subscription, you can manage your plan (like change frequency or cancel anytime) by clicking here.
When will my order be ready for pick up?
Your order will be roasted, packed, and prepped with love. You'll get an email within 1–2 business days letting you know it’s ready to scoop up.
I chose the local pickup option. Where do I pick up my order?
You can pick up your order at Canal Side Market Deli at address 3422 Shoal Line Blvd, Hernando Beach, FL 34607 from Friday-Sunday ONLY. Orders will be ready for pickup 3 days after purchase. You will be notified via email once ready.
I would love to create a custom subscription order with different roasts. How do I do that?
Amazing! Just email us at hello@vonibean.com with your order request and we will put that together for you. Let us know which roasts you'd like and your shipping address. If you want to save on shipping and pick it up locally, let us know that too!
What exactly is Roast Roulette again?
It’s like a coffee surprise party in your mailbox. We ship out a mystery roast every month — always delish, always small batch. You never know what you'll get, but it’s guaranteed to fuel your hustle.
How do I update my subscription payment info?
Same place as above — use the coffee club login link to update your billing info. Easy peasy, no expired-card drama.
I just placed an order but wish to modify it or cancel. How do I do that?
Modifications or cancellations must be requested within 24 hours of placing your order. Please send a request to hello@vonibean.com with your name, order number and description of your change or request to cancel.
What is Roast to Order?
To ensure you experience the finest and freshest coffee possible, your individual order of coffee is only roasted once you've placed your order. Unlike your local grocery store, there are no stocked shelves of coffee patiently waiting to be purchased while growing stale. I promise you will taste the difference in the very first sip!
